Optimum—Your Best Choice for Award-Winning Fiber Internet and Customer Experience (CX)

Optimum is Recognized for its CX Improvement and Impact, Reaffirming its Commitment to Customers

Are you looking for an internet provider you can trust? In a world where great customer service is hard to find, Optimum is proud to stand apart.

Announced this month, Optimum has received two prestigious honors from the Customer Experience Professionals Association (CXPA): the Proven Business Impact Case Study recognition and the 2025 CX Impact Award.

These awards from CXPA, the leading global non-profit dedicated to advancing the customer experience profession, are a powerful endorsement of the significant strides Optimum has made as we continue our transformation journey.

The Proof is in the Impact: Optimum is Focused on Driving Loyalty and Revenue

The CXPA Proven Business Impact Case Study program is an independent assessment of a company’s strategy to improve CX. Companies that demonstrate a real, positive impact on their customers, employees and organizational performance as a result of these CX improvements are recognized as a Proven Business Impact case study.

Optimum’s submission detailed our ongoing CX transformation story, showcasing the significant improvements we’ve made over the last three years (and counting) – under the leadership of Chairman and CEO, Dennis Mathew and Chief Customer Experience Officer, Shuvankar Roy. By reassessing the strategy across our care, digital and sales functions, we continue to better the Optimum experience at every customer touchpoint.

Simply put: Optimum is committed to providing the best connectivity experience possible in every community we serve.

Independent Recognition: Optimum is America’s Best

This CXPA win is the latest in a series of external recognitions that validate the superior quality and service we provide to our customers. When you choose Optimum Fiber, you’re choosing an independently verified, best-in-class provider.

In the last year alone, Optimum has been honored with:

• American Customer Satisfaction Index (ACSI): Optimum Fiber’s2025 customer satisfaction score increased 8% year-over-year making us the only fiber ISP to positively improve YOY.
• Newsweek: America’s Best of the Best 2025: Ranked second in the competitive ISP category.
• U.S. Customer Experience Awards: Gold winner for Best Business Change and Transformation and Best CX Strategy.
• The Stevie Awards for Sales & Customer Service: Silver in Customer Service Department of the Year (Telecommunications).
• Reuters Customer Awards: Winner of the People’s Choice Award for Customer Service Organization of the Year.

Ready to Experience the Optimum Difference?

Our external awards are a testament to the hard work of every Optimum employee, the true engine behind our service. We believe this drive, empathy, and energy is what our customers deserve.

Stop settling for poor customer service and slow Internet. Now is the time to connect with an award-winning provider that prioritizes your experience.

Click here to check Optimum Fiber availability in your area and view our best plans!